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Questions buyers actually ask
Before you trust a sourcing partner overseas, you deserve honest answers. Here are ours — on fees, payment, quality, verification and what happens if something goes wrong.
FAQ
Fees, trust, payment, quality & more
Can't see your question? Send it to us directly — we answer plainly.
We work open-book. You see the supplier's actual price, and we charge an agreed, disclosed sourcing/management fee — shown separately, never hidden inside the product price. You always know exactly what you pay for the goods and what you pay us.
Because the supplier's quotation stays visible to you and the programme is reconciled at the end. Our only income is the fee we agree with you — so our incentive is to get you the best supplier and price, not a kickback. You're welcome to communicate with the chosen supplier directly.
We're trial-order friendly. Minimum order quantities are set by the factory, not by us — and we help you meet them by finding suppliers with lower MOQs or by consolidating. The best way to start is one item or one container, so you can test us at low risk.
Payments follow clear, agreed terms (for example an advance plus balance, or a letter of credit). Wherever possible, pre-shipment inspection happens before you release the balance — so you are not paying in full for goods you haven't verified. We never ask you to send funds into an opaque account.
We record the agreed specification up front and run a pre-shipment inspection, so problems are caught at the factory — before cargo ships. If something is wrong, we manage the recourse with the supplier for you. One accountable partner handles it — no finger-pointing between parties.
We check company registration, capability, capacity and references, and arrange a factory audit where it matters — before you commit. If a supplier turns out to be a trading company rather than the manufacturer, we tell you plainly.
If it relates to building materials, building systems, construction or infrastructure, most likely yes — subject to specification, availability, compliance and supplier verification. Send it and we'll tell you quickly and honestly whether it's a fit, rather than promising everything.
India, China, Turkey, Malaysia, Vietnam, Europe and UAE re-export. We choose the origin that best fits your requirement on cost, quality, lead time and compliance — we don't force one country.
Yes — we coordinate freight and consolidation and prepare a complete export-document pack (commercial invoice, packing list, Bill of Lading, Certificate of Origin, HS codes) plus the conformity documents your market requires. Certifications belong to the source manufacturer and are provided on request.
Every decision, comparison and risk is documented, and one named partner is accountable from first enquiry to delivered cargo. Start with a low-risk sourcing benchmark or a single trial order and let the process earn your trust before you scale — that's exactly how most of our relationships begin.
Yes. We treat your specifications and commercial information as confidential and share only what a supplier genuinely needs in order to quote and produce. We can put this in writing before you send sensitive detail.
Yes. Buyer-aligned means transparency: we recommend, you decide, and you can engage the supplier directly. We stay in place to manage qualification, QC, documentation and logistics so nothing falls through the cracks.
Have a sourcing requirement?
Give us one item to benchmark, or send a full requirement. You get qualified supplier options, a transparent cost build-up and a clear recommendation.